KX

Kelann X. 3 years ago • From Google

Rating

Great

Frustrating phone system ruins otherwise great healthcare

Overall, the medical staff provide excellent care. However, the telephone system is problematic, with the practice's phone lines becoming immediately overwhelmed when they open. It's frustrating that the call capacity hasn't been addressed, as patients like myself end up being number 56 in the queue and ultimately choose to hang up. The clinic should increase the number of available appointments throughout the day to reduce the morning rush and alleviate the current telephone congestion.

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