CY

Caeleb Y. 6 years ago • From Google

Rating

Great

Frustrating phone system ruins otherwise great service

The front-line staff are absolutely delightful, but the phone infrastructure and call center representatives require significant improvement. Throughout the day, the phone lines are consistently busy, and when you finally manage to connect, you're left waiting for over an hour and a half before anyone acknowledges you. The phone staff often sound irritated, which is perhaps understandable, but this attitude ultimately creates a deeply unpleasant interaction.

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