JJ

John J. 4 years ago • From Google

Rating

Average

Frustrating phone system ruins potential great healthcare experience

Scheduling an appointment is an absolute nightmare with their phone system. It's a constant cycle of dialing, hearing a busy tone, hanging up, and repeating the process endlessly. I've had to redial over 80 times just to get through! They desperately need to implement a proper call waiting queue. Despite the frustrating booking process, the actual medical care is commendable. When I finally see a general practitioner, the service is excellent, and hospital referrals have been processed quickly and smoothly without any complications.

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