AE

Angie E. 4 years ago • From Google

Rating

Bad

Frustrating phone system with zero electronic communication

Contacting this medical practice is incredibly challenging due to their complete lack of electronic communication options. When I requested an alternative contact method, I was firmly told that phone calls are the only acceptable way to reach them. The telephone queues are interminable, forcing patients to endure lengthy pre-recorded messages that repeatedly warn against abusive behavior. They have eliminated even the messaging service linked to their online booking system, which seems absurdly outdated in 2021. My own dentist has maintained an email address for over two decades. They desperately need to provide alternative electronic contact channels. For instance, when I wanted to share medical research links with my GP, I was forced to print documents, wasting paper and resources. Regarding these prolonged phone waits, while I absolutely condemn any form of verbal abuse, it's hardly surprising that patients become frustrated and irritated with receptionists after enduring lengthy queues every single time they attempt to communicate. Being repeatedly lectured about potential misconduct during these extended waiting periods only compounds the irritation. The administrative approach requires a comprehensive reevaluation to ensure patients can effectively communicate with their healthcare providers. I want to emphasize that the GPS themselves are exceptional professionals whom I genuinely appreciate.

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