MD

Ma D. 4 years ago • From Google

Rating

Average

Frustrating phone wait for ear infection help

I was compelled to file a grievance after spending 45 minutes on a phone call since 1 pm, only to be instructed to reach out again the following day, leaving me without any medical assistance for my ear infection. The Engagement Manager displayed exceptional professionalism and took initiative to address my concerns, subsequently enhancing the appointment process, which I genuinely appreciate. Nevertheless, the practice has been experiencing numerous challenges lately when attempting to resolve any issues, and the overall quality has significantly declined over recent years. Previously, the service was excellent. The practice urgently requires improvements to their appointment scheduling system, which currently appears ineffective and is resulting in treatment delays for many patients.

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