RB

R B. 2 years ago • From Google

Rating

Bad

Frustrating Physio Appointment Chaos

My first physiotherapy visit at this clinic was a complete disaster. Booked through Sirona Healthcare for my dislocated knee, I arrived 10 minutes early only to encounter a malfunctioning check-in system. The automated screen displayed an error, forcing me to the reception. No staff were present at the front desk, and there was no way to leave a note about my arrival. I joined the queue, spending 20 agonizing minutes moving just two steps forward. I overheard receptionists turning away patients who were late and hadn't signed in, which seemed utterly unprofessional. Frustrated, I abandoned the queue and rescheduled my appointment elsewhere. I had taken time off work and arranged transportation with my partner, only to be met with this ridiculous experience. Absolutely not worth the effort, and I will never return to this practice. Anyone considering this clinic should steer clear - it's a total waste of time.

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