Eagle House Surgery
IR
Iwona R. one year ago • From Google
Bad
Securing a consultation, particularly an in-person meeting, feels virtually unattainable. The appointment booking system frequently fails to respond, and telephone lines remain perpetually jammed. As an education professional, receiving calls during work hours is completely unfeasible, and the rigid scheduling compounds the frustration. Managing repeat prescriptions is utterly disastrous. Despite being prescribed medication over twelve months ago, the prescription was never accurately documented. This administrative error resulted in missed medication and necessitated emergency prescriptions through NHS 111. Even after multiple consultations and staff assurances, the problem remained unresolved, revealing a profound breakdown in communication and organizational processes. The referral mechanism is equally dysfunctional. Upon submitting comprehensive referral documentation, I later discovered that absolutely no advancement had occurred. Such blatant negligence demonstrates a fundamental lack of accountability and genuine patient care commitment. While I recognize that not every staff member is culpable, interactions with certain reception personnel have been disappointingly subpar. Encounters characterized by unhelpfulness and emotional detachment, combined with systemic shortcomings, significantly deteriorate the overall patient experience. The medical practitioners at Eagle House Surgery possess competent skills, but unfortunately, administrative and structural inefficiencies dramatically undermine the potential quality of healthcare delivery.
Anwar Y.