TB

Thena B. one year ago • From Google

Rating

Bad

Frustrating prescription delay leaves patient without medication

I submitted an online request to renew my pre-approved Metformin prescription on Wednesday, May 14th, and as of Monday, May 19th, I'm still waiting for my doctor to sign off on it, despite making multiple phone calls to alert the receptionist that I've exhausted my medication supply. Each time I called, I was assured the prescription would be ready for collection at Boots pharmacy, yet Boots continues to have no record of it. My fundamental concern is: what justification exists for a GP to require four full working days to authorize a previously approved prescription?

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