TD

Tetyana D. 10 months ago • From Google

Rating

Bad

Frustrating prescription mix-up for dementia medication

My spouse suffers from dementia and requires medication. Three days ago, the pharmacy informed me that the drug from a specific pharmaceutical manufacturer is no longer in production, necessitating a new prescription. We visited Tudor, presented their pharmacy note, and explained our circumstances. They assured us they would provide a new prescription. Upon returning to the pharmacy the following day, we discovered the prescription was written, but again for a company that doesn't produce the medication. The pharmacy returned the prescription, so we went back to Tudor. They returned the prescription, which explicitly stated the company does NOT PRODUCE the drug and specified another manufacturer was needed. They promised to resolve the issue. Today, with temperatures reaching 30 degrees Celsius, we returned to the pharmacy, only to find - can you believe it? - THE PRESCRIPTION WAS WRITTEN AGAIN for the same discontinued company whose drug has been out of stock for a long time. What am I supposed to do? My husband has been without his necessary treatment for three days. My blood pressure has skyrocketed - and I already struggle with hypertension. Should I return to Tudor yet again? Is there any guarantee anything will actually change? I am completely stunned and frustrated.

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