PW

Penny W. 9 years ago • From Google

Rating

Bad

Frustrating prescription nightmare with unhelpful medical staff

I previously relied on online repeat prescription services, but they abruptly altered the system without any notification. At the medical practice, I was informed I needed to present photo identification for a new online platform. I returned home, retrieved my passport, and went back. It took four staff members before they finally printed the required document. I successfully logged in, submitted a repeat prescription request, waited several days, and then visited the pharmacy. They claimed no prescription was available. I contacted the surgery, who were uncooperative, then returned to the pharmacy, where the situation remained unresolved. Revisiting the medical practice, the staff were initially unhelpful but eventually produced a paper prescription. When I inquired about the discrepancy between the online system and the paper prescription, and why I wasn't informed, the receptionist simply stated she was unaware. My recommendation is to steer clear of these individuals if at all possible.

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