University Medical Centre
MV
Madeline V. one year ago • From Google
Poor
The medical staff, including doctors and nurses, are exceptional, but the receptionists initially appear courteous before quickly becoming abrupt and dismissive. I rely on a daily prescription for debilitating migraines that cause severe pain, vision loss, speech difficulties, and disorientation, and I follow the recommended repeat prescription process. After receiving a text prompting me to call, I discovered from the receptionist that I couldn't refill my medication because the prescription had expired. Critically, no prior communication during my interactions with medical professionals indicated this impending expiration or suggested I should discontinue the medication under any circumstances, especially given the severe symptoms I've previously experienced. While the receptionist did extend my prescription's expiry date, her approach was curt. She consistently interrupted my questions, providing no substantive answers, and ended the call before I could understand crucial details like when my prescription would resume, whether I needed to schedule an appointment, if they would contact me, or the specific date of my prescription extension. Having navigated multiple medication regimens to manage my condition, which already significantly disrupts my daily life, this interaction felt particularly alienating. The situation underscores a desperate need for greater compassion and attentiveness from support staff.
Cathy H.