DH

Demi H. 4 years ago • From Google

Rating

Bad

Frustrating prescription service with poor communication

Communication with this medical practice is incredibly frustrating. Their preferred method for prescription refills is email, but whenever I send a request, they seemingly disregard it completely. After waiting patiently for a couple of weeks, I'm forced to follow up by phone. During these calls, the staff acts as if my previous email never existed, repeatedly instructing me to email my prescription request. When I explain that I've already done so weeks earlier with no response, the receptionist becomes irritated that I'm now calling, and seems more concerned about the phone connection than addressing my medication needs.

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