Kingsway and Bramingham Medical Centre (Luton)
SM
Shamsul M. one year ago • From Google
Bad
I attempted to order a repeat prescription for my diabetic sister at the Bramingham surgery. The staff instructed me to come in person. Upon arrival, I was asked to write down her medical details. Although I didn't know her specific medication names, the staff member printed out the prescription and asked me to select the items we needed. I'm puzzled why a Type 2 diabetes patient, who requires HbA1c tests every three months, must physically visit the surgery to receive ongoing medication. Why mandate an in-person visit? One particular staff member was extremely discourteous, both on the phone and face-to-face. Many patients have limited mobility and struggle to visit the surgery. My recommendation is to implement a more convenient prescription system that allows phone or postal requests. I urge the staff, especially this specific individual, to demonstrate basic professional respect. She is being paid to provide a service, not doing us a favor. If her unprofessional conduct continues, I will take formal action against her inappropriate behaviour. I request the team leader to investigate this matter. Thank you.
Shabana S.