Kingswood Surgery
Peter R. 8 years ago • From Google
Poor
Frustrating primary care with basic operational fails
I recognize the challenges facing NHS staff and GPs, but my experience at Kingswood has been frustrating due to issues beyond personnel shortages. The problems stem from fundamental administrative inefficiencies. Take, for instance, my daughter's 6-week post-birth check: we were unable to register her and schedule an appointment simultaneously. Instead, we had to complete registration paperwork first before booking a consultation, despite both my wife and I already being registered patients. Without naming the specific physician, I've observed repeated oversights in arranging follow-up appointments and referrals. During the 6-week check-up, the doctor promised to schedule immunization shots but failed to do so, requiring us to call and confirm. Similarly, a paediatrician referral was neglected, and only after our persistent follow-up did we receive confirmation that referral letters would be sent. These are elementary administrative tasks that consistently fell through the cracks, with resolution only occurring after multiple reminders from us.
Kingswood and their ENTIRE TEAM have consistently been courteous, respectful, and professional in their interactions with me and my roommate. I've been a loyal patient for numerous years and would..
Kingswood Surgery
Nicholas B.
Getting medical attention here is a nightmare since the COVID pandemic. If you're feeling under the weather, you'll want to plan way ahead and schedule an appointment about a month and a half before..
Kingswood Surgery
Maya J.
I've been a patient at this medical practice alongside my grandmother, who was treated here until her passing in 2007. For more than two decades, I've been seeing the same doctor and receiving care..
Kingswood Surgery
Fil3mon F.
I appreciate this service, with no problems for myself or my child. The staff consistently demonstrate courtesy whenever I contact them. They are supportive and maintain a professional demeanor.
Kingswood Surgery
Tiger L.
Absolutely appalling front desk staff today!! We're here as patients seeking care, not to endure your offensive remarks and TERRIBLE demeanor!! This person should absolutely be fired from their..
Kingswood Surgery
AL A.
Terrible medical procedure. The staff shows complete indifference to your concerns, and the physicians resort to searching online for information about your condition, ultimately providing zero..
Kingswood Surgery
Peter R.
I recognize the challenges facing NHS staff and GPs, but my experience at Kingswood has been frustrating due to issues beyond personnel shortages. The problems stem from fundamental administrative..
Kingswood Surgery
Tom O.
The medical professionals at Kingswood demonstrate remarkable commitment and compassion. It's evident that the recent global health crisis has left its mark. Consequently, the practice's operations..
Kingswood Surgery
Steven H.
They consistently demonstrated adequacy in pediatric care, but failed to provide support when my partner struggled with depression, which has since ended. They refused to evaluate my medical..
Kingswood Surgery
Clive G.
Completely worthless, unmotivated, unproductive, and solely concerned with personal gain
Kingswood Surgery
Suzanne F.
I've consistently held Kingswood Surgery in high regard and have been their patient my entire life! While I recognize the changes brought on by the pandemic, I'm finding the current process..
Kingswood Surgery
Danny B.
I've been a patient at Kingswood Surgery for nearly a decade, and I'm thoroughly impressed with the exceptional level of care and compassion they provide. Despite the difficulties faced by NHS..
Kingswood Surgery
Reem A.
Careless personnel who misplace crucial medical documents, fail to track referrals, and cause significant waiting periods. Patients are forced to persistently make follow-up calls and essentially..
Kingswood Surgery
Aileen M.
The medical staff consistently demonstrate exceptional dedication, with Dr. Wilcox standing out as particularly compassionate, competent, and courteous. Most administrative personnel are equally..
Kingswood Surgery
Terri E.
Every single recent attempt to contact the surgical office has resulted in me being left waiting on hold for more than five minutes, only to have the call abruptly disconnected. This is incredibly..
Kingswood Surgery
Lauren S.
Dr Stone stands out as an exceptional general practitioner, but the rest of the practice falls short. The reception team is notably discourteous and creates unnecessary friction for patients. Their..
Kingswood Surgery
Richard Y.
The nursing staff at this facility are so phenomenal, they deserve a special title that captures their extraordinary care. Perhaps something like supernurses would do them justice.
Kingswood Surgery
David W.
Arrived for scheduled blood draw. Spent quarter of an hour waiting before being called in.
Kingswood Surgery
John W.
Over my decades-long relationship with this practice, I've witnessed a gradual transformation. While the quality remains fundamentally sound, systemic pressures have undeniably impacted the patient..
Kingswood Surgery
Alex B.
Hi there, Living with (undiagnosed) autism and severe mental health challenges means I struggle with everyday tasks that most people find effortless. I've been hesitant to seek help from Kingswood..
Kingswood Surgery
David C.