PR

Peter R. 8 years ago • From Google

Rating

Poor

Frustrating primary care with basic operational fails

I recognize the challenges facing NHS staff and GPs, but my experience at Kingswood has been frustrating due to issues beyond personnel shortages. The problems stem from fundamental administrative inefficiencies. Take, for instance, my daughter's 6-week post-birth check: we were unable to register her and schedule an appointment simultaneously. Instead, we had to complete registration paperwork first before booking a consultation, despite both my wife and I already being registered patients. Without naming the specific physician, I've observed repeated oversights in arranging follow-up appointments and referrals. During the 6-week check-up, the doctor promised to schedule immunization shots but failed to do so, requiring us to call and confirm. Similarly, a paediatrician referral was neglected, and only after our persistent follow-up did we receive confirmation that referral letters would be sent. These are elementary administrative tasks that consistently fell through the cracks, with resolution only occurring after multiple reminders from us.

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