Woodland Avenue Practice
SM
Sam M. 6 years ago • From Google
Bad
I've been a patient at this practice since birth, and their service quality has drastically deteriorated over recent years. Securing an appointment has become incredibly challenging, particularly for pre-booked slots. While my medical need isn't urgent, I'm unwilling to occupy an emergency appointment. Additionally, being expected to arrange time off work with minimal notice is completely impractical. After booking a smear test that was subsequently cancelled without explanation, and given the extensive wait times on the phone, I've been unable to reschedule. Logically, since they cancelled the appointment, they should have proactively reached out to me. The reception staff are consistently discourteous and fall far short of the standard set by previous employees. I've lost track of how many times they've abruptly ended calls after I've waited over thirty minutes just to connect. Their attitude suggests that addressing patient requests is an inconvenience, and almost every attempt to phone results in a wait of at least half an hour. Their digital services are remarkably substandard.
Anika N.