RH

Russell H. 4 years ago • From Google

Rating

Bad

Frustrating Reception at Eden Parks Practice

I seldom compose reviews, but after experiencing repeated instances of substandard service, I feel obligated to share my observations in hopes that management will recognize the need for improvement. Basic courtesy and assistance are fundamental expectations for any receptionist, yet these essential qualities are sorely lacking among the Eden Parks reception team. Throughout my interactions over several years, I've consistently encountered abrupt, dismissive responses that come across as discourteous and ineffective, seemingly assuming patients possess an intricate understanding of the NHS system. My intention in writing this review is to provide constructive feedback to the Practice Manager, urging them to elevate their front-line service to at least meet the minimum acceptable standards, and ideally surpass them.

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