CT

Craig T. one year ago • From Google

Rating

Bad

Frustrating reception despite good medical staff

Overall, the doctors and nursing staff are FANTASTIC, however, one aspect of this medical center significantly undermines their quality. The front desk personnel are consistently uncooperative and ineffective. They persistently push patients towards using the booking app. Even when you clearly outline your availability and explicitly state the dates you cannot attend, the receptionists still schedule appointments at those exact times. They seem to completely ignore the detailed information patients provide. WOULD IT KILL THEM TO READ THE ENTIRE MESSAGE? Attempting to communicate your needs via telephone is equally challenging and frustrating. As a result of their incompetence, I am now nearly three weeks overdue for a crucial medication injection that requires professional administration in a specific location.

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