Park Medical Centre
JH
Jane H. 2 years ago • From Google
Bad
After six decades of loyalty to this medical practice, spanning generations from Dr. Elsdon Senior to myself and my family, I've reluctantly decided to seek care elsewhere. Their 'triage' system, supposedly designed to direct patients to the most appropriate clinician, failed spectacularly in my case. When I requested a blood test appointment in person, the receptionist adamantly refused to help me, insisting I book online. I explained I was already present and didn't require pre-assessment, but she remained inflexible. When I attempted to clarify my request, she publicly accused me of being disrespectful, loudly reprimanding me in front of other patients. I remained calm and courteous throughout our interaction. Upon later complaining about this experience, I was treated appallingly during a phone call, with the staff claiming the receptionist was in tears over my supposed misconduct. No apology was offered, no attempt to understand my situation, and absolutely no willingness to compromise. This incident has been so distressing that continuing with this practice became impossible. As an educated professional, I was essentially treated like a misbehaving child by administrative staff. While the doctors presumably believe this system increases efficiency, I'm concerned it could potentially endanger patients in more critical circumstances. Fortunately, my need was merely a routine blood test, but being told that a receptionist with access to my records couldn't book a simple appointment is utterly ridiculous. I want to emphasize that my criticism is exclusively directed at the administrative staff. The clinicians themselves have always been beyond reproach. Perhaps the medical professionals should critically examine the personnel managing their practice.
Jane H.