Berrycroft Community Health Centre
ND
Nodee’s D. one year ago • From Google
Bad
This general practice is absolutely dreadful. While the doctors are courteous and professional, the receptionists are shockingly unprofessional and rude. Booking an appointment is nearly impossible as they're perpetually unresponsive on the phone. After my consultation, the doctor apparently overlooked prescribing my medication, as it was missing when I visited the pharmacy. Two days later, I approached the GP's reception to discuss this issue, but was informed the doctor wasn't available. When I requested someone relay my message, I was abruptly told this wasn't possible. The following day, I spoke with a receptionist named Sully (whose name spelling I'm uncertain of, as staff seem reluctant to identify themselves). Without listening, she immediately claimed I had no appointment, despite me explaining I simply wanted to communicate about my medication. Her demeanor was incredibly dismissive, with judgmental facial expressions and hostile body language. She insisted I must book another appointment via phone, which seemed completely unnecessary. I strongly urge the management to thoroughly investigate the reception staff's conduct and implement a more compassionate approach. To be clear, my criticism is exclusively directed at the receptionists - the doctors themselves remain entirely professional and helpful.
anjna p.