MJ

Mar J. 3 years ago • From Google

Rating

Bad

Frustrating registration nightmare at practice

This is the first review I've ever written - I'm compelled to share my experience of medical negligence at this practice. On September 1st, I took a day off work to handle various tasks, including registering with the practice, which had previously been impossible due to COVID restrictions preventing visits without appointments and a catch-22 situation with obtaining registration forms. The staff member insisted I leave and return with a form, despite my having taken time off specifically to complete this task. I filled out the form on-site, and she grudgingly noted it might take weeks to process my registration. She displayed clear disdain that I was registering immediately rather than returning another day, even though I had all necessary documentation and a fully completed form. Today, my first free day since then, I called the practice and was informed that I am not registered, with no explanation for why. Furthermore, I was told I cannot even file a complaint because I'm not officially in their system. This is unacceptable treatment. The hostile attitude of this staff member could potentially have serious consequences, and I intend to escalate this matter fully.

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