RP

Richard P. 3 years ago • From Google

Rating

Bad

Frustrating registration process with unhelpful staff

Attempted to register by phone and was directed to their website to print a form. Upon visiting the site, I discovered the form was inaccessible. When I arrived in person, the initial reception was far from welcoming; I felt like an inconvenience. The receptionist immediately questioned whether I had completed a registration form. When I explained I couldn't access it online, she dismissively suggested getting it from the website, completely ignoring my previous statement about its unavailability. Instead of offering assistance or expressing any regret, she simply claimed ignorance. Fortunately, one staff member was genuinely pleasant and helpful, which contrasted sharply with her colleague's unhelpful and discourteous attitude. It's frustrating that basic professionalism seems to be in such short supply. Basic courtesy doesn't cost anything.

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