RT

Ryan T. one year ago • From Google

Rating

Bad

Frustrating run-around with chest infection

This medical practice and healthcare system is an absolute farce. The receptionist is incredibly discourteous and seems to believe they have medical expertise. I attempted to schedule an appointment due to a severe chest infection and bronchitis, only to be told no slots were available today, tomorrow, or in the near future. They suggested I travel 15 miles to a walk-in centre. After contacting 111 and receiving a phone consultation, they promised to email my doctors recommending I be seen urgently within an hour. However, when I followed up with the surgery, they completely dismissed my medical needs and refused any consultation. When I requested the receptionist's details to file a formal complaint, they refused to provide their name and abruptly ended the call. After 30 years of paying taxes to support this service, Parker Drive Surgery should be thoroughly embarrassed, especially considering how recently all their partners were celebrated.

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