Windmill Surgery
HM
Halimah M. 2 years ago • From Google
Bad
The quality of this medical practice has drastically deteriorated since Dr. Katti left, though Dr. Gonzales remains excellent. However, securing an appointment has become incredibly challenging. I've been attempting to schedule appointments for myself and my mother for over three weeks. When calling, I'm consistently placed in a queue for 15+ minutes, only to be told no appointments are available and to try again the next morning. Moreover, these are never face-to-face consultations with a GP. How can a doctor possibly assess a wound or chest condition over the phone? The receptionists are incredibly unhelpful and mechanical, showing zero initiative in exploring alternative options like extended hours or triage services. As someone who works in a GP surgery, I understand the complexities, and I try to be understanding. However, if I spoke to patients the way they communicate, I would certainly face disciplinary action for poor telephone etiquette. Perhaps they could use their generous lunch hour to practice communication skills. They're introducing a new appointment system on April 8th - we'll see how that goes 🙄. I could elaborate further, but I'll refrain.
Stephen P.