Parkside Surgery
Danielle H. one year ago • From Google
Bad
Frustrating struggle to book cervical screening test
I'm genuinely anxious right now! I've received a letter for my cervical screening test, and I've been attempting to schedule it all week. Each time I try calling the surgery, I'm disconnected and end up wasting hours on hold while trying to work. I'm fully aware of how crucial these screenings are! You'd think there would be an alternative booking method, like through the patient access app, but unfortunately not! I'm determined to secure my appointment and will continue trying next week, hoping for success. It's completely baffling how the phone system has become so dysfunctional that patients can't even get through. Perhaps they could implement a system where patients submit requests and these are then prioritized from high to low based on urgency, instead of making everyone wait endlessly on the phone. During my last attempt to contact them, I had to take time off work and visit the surgery in person, and I might need to do the same again. If anyone can suggest alternative locations for getting this screening done without going through my GP, I'm absolutely open to hearing about them.
I visited a new physician, Dr. Sinha, and after encountering numerous medical professionals throughout my life, I can confidently say he stands out as one of the most compassionate and kind doctors..
Parkside Surgery
Dr c.
Getting in touch with this practice requires an auto redial app. The pediatricians are top-notch, but one staff member caused a significant setback by incorrectly completing our son's referral..
Parkside Surgery
Zakia H.
Our entire family is enrolled with this medical practice, which also offers midwifery services. We have consistently received highly satisfactory care during our visits. I wholeheartedly endorse..
Parkside Surgery
The H.
Excellent staff and customer support, though the phone queue wait periods could use some improvement.
Parkside Surgery
Waseem C.
A highly professional medical facility that prioritizes patient comfort with flexible scheduling. The front desk staff demonstrates exceptional courtesy. This practice truly embodies compassionate..
Parkside Surgery
S I.
This medical practice in Burnley is absolutely terrible. I attempted to obtain a prescription for my aging mother before her international trip and was initially informed it would be prepared in two..
Parkside Surgery
Margaret I.
Throughout my five-decade association with this medical practice, both myself and my family have consistently received outstanding care. As medical complexities continue to evolve and health..
Parkside Surgery
Hassan K.
The employees demonstrate a lack of professionalism and exhibit extremely discourteous behavior.
Parkside Surgery
immy h.
Triage service is a complete disaster. They failed to properly diagnose the issue and dismissively attributed it to a viral infection. As a result, my 12-year-old has developed a serious chest..
Parkside Surgery
Fazal K.
Avoid doctor Aslam at all costs, her mere presence is enough to make you feel sick
Parkside Surgery
Haleema S.
Recently became a patient at this medical practice. The staff demonstrates exceptional courtesy and are incredibly supportive. The medical professionals display genuine compassion and attentiveness..
Parkside Surgery
Carrie P.
I am utterly bewildered. The appointment process is a nightmare from start to finish. Booking a slot feels like an insurmountable challenge, and even after securing one, you're left waiting over an..
Parkside Surgery
Shaun S.
Unbelievable!!!! As previous reviewers noted, the front desk staff appear to believe they're healthcare experts. Their behavior is discourteous and unprofessional. I initially consulted a..
Parkside Surgery
June H.
Appalling customer support, left waiting in line only to be instructed to call back later. Similar to emergency services passing the buck, redirected between healthcare providers with no resolution...
Parkside Surgery
Gemma L.
The medical professionals at this practice are compassionate, attentive, and provide outstanding patient care and support. However, the reception staff are a completely different story. They are..
Parkside Surgery
Pauline K.
It's crucial to recognize and appreciate the hard work of healthcare professionals, rather than always focusing on criticism. I want to express my gratitude to the staff who truly go the extra..
Parkside Surgery
Craig L.
Medical professionals informed my son through a pharmacist that he needs to independently obtain his prescription for a regulated medication. Just to provide context, my son has autism, dyspraxia,..
Parkside Surgery
alex p.
I completely understand now why their reputation reflects such low ratings. I recently consulted with a staff member regarding my bursitis condition. Although I've already completed my antibiotic..
Parkside Surgery
Rebecca B.
Exceptional medical professionals, but the front desk personnel are a significant letdown with their dismissive attitude and complete lack of interpersonal communication abilities.
Parkside Surgery
Lennie F.
Throughout our experiences, every staff member at this medical facility has consistently demonstrated genuine compassion and attentiveness towards both myself and my relatives.
Parkside Surgery
Tracey R.