DH

Danielle H. one year ago • From Google

Rating

Bad

Frustrating struggle to book cervical screening test

I'm genuinely anxious right now! I've received a letter for my cervical screening test, and I've been attempting to schedule it all week. Each time I try calling the surgery, I'm disconnected and end up wasting hours on hold while trying to work. I'm fully aware of how crucial these screenings are! You'd think there would be an alternative booking method, like through the patient access app, but unfortunately not! I'm determined to secure my appointment and will continue trying next week, hoping for success. It's completely baffling how the phone system has become so dysfunctional that patients can't even get through. Perhaps they could implement a system where patients submit requests and these are then prioritized from high to low based on urgency, instead of making everyone wait endlessly on the phone. During my last attempt to contact them, I had to take time off work and visit the surgery in person, and I might need to do the same again. If anyone can suggest alternative locations for getting this screening done without going through my GP, I'm absolutely open to hearing about them.

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