AB

Aran B. 3 years ago • From Google

Rating

Bad

Frustrating support with zero communication help

Why is obtaining basic support such a frustrating challenge? I've repeatedly attempted to contact them throughout the week, only to be met with "line busy" messages. The contact numbers online either redirect to the same busy line or provide no viable communication method. I'm hesitant about writing this review, anticipating a dismissive response like "if it's urgent, call 111 or visit A&E". Their operating hours seem deliberately inconvenient for patients. It's incredibly difficult to even send a simple message to my GP - their attitude appears to be "sorry, we're too swamped to engage". Stop treating patients with such disregard.

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