West View Surgery
Zara M. 7 years ago • From Google
Bad
Frustrating surgery with amazing medical staff
I've been a patient at this medical practice for 4-6 years, and I'm honestly baffled as to why I continue to go there! The reception staff are utterly useless, consistently messing up my records by reverting my last name to my maiden name and proving themselves completely incapable of scheduling a simple appointment. In stark contrast, the medical professionals - doctors and nurses - are absolute gems! They are incredibly courteous, professional, and genuinely supportive, making them seem totally out of place in such a poorly managed clinic.
I consulted with Sam, an Advanced Practitioner, and he was absolutely fantastic. The front desk staff and entire team were equally supportive and friendly. Considering how challenging work can be..
West View Surgery
Kevin F.
Exceptional staff. Given the immense strain on the National Health Service and primary care centers being stretched thin, West View Surgery's team consistently demonstrates outstanding qualities...
West View Surgery
Samantha R.
I am utterly appalled by the unprofessional behavior of a receptionist who repeatedly verbally attacks my mother and her transportation drivers. This unacceptable incident has now occurred twice..
West View Surgery
Ian P.
Extremely disappointing service, unable to complete my scheduled PSA blood test and then appearing to deliberately obstruct my attempts to reschedule, treating my request as a bothersome..
West View Surgery
Tanya D.
My experience with this healthcare provider started off wonderfully, but quickly deteriorated. During the initial months, everything seemed fine, but after two hospital stays, it has become a..
West View Surgery
Girl v.
What was once an excellent medical practice has now deteriorated into a frustrating experience. They've implemented a policy that prevents scheduling appointments via telephone, even when patients..
West View Surgery
rosalyn s.
The employees were incredibly supportive and went out of their way to assist me.
West View Surgery
Joanne C.
Excellent medical practice. The front desk personnel are incredibly welcoming and supportive. Phone communication is consistently smooth and straightforward. Scheduling appointments is quick and..
West View Surgery
Dean H.
They completely ignore my concerns. I've explained my suffering with migraines, yet they're prescribing unnecessary medication. Today, they reinstated a drug that was causing me to cough up blood,..
West View Surgery
Lukas S.
Completely unacceptable service. They've botched my prescription twice consecutively. I was erroneously billed twice by splitting my medication into two separate prescriptions. Despite taking this..
West View Surgery
Samantha R.
Not much to say. Definitely not a spot I'd choose to visit or recommend.
West View Surgery
Mia M.
Sister Karen Hunt was exceptional and incredibly understanding. As someone who dreads blood draws, she was hands-down the most skilled and compassionate nurse I've encountered! Her demeanor was so..
West View Surgery
Marlene A.
I sought medical attention for my swollen ankles, but the healthcare providers were completely unhelpful. They merely repeated advice I was already familiar with. Currently, my ankles are so..
West View Surgery
jerry j.
The staff at this medical practice truly stand out from other healthcare providers I've encountered throughout my life. Residents of Keynsham have no idea how fortunate they are to have such an..
West View Surgery
Emma W.
I have conflicting thoughts about this medical facility. The medical professionals I encountered were truly exceptional. They always paid attention, took my concerns seriously, and treated me with..
West View Surgery
Mike N.
Exceptional service today - the front desk staff promptly picked up the phone and efficiently scheduled me for a same-day appointment, which was a pleasant surprise given my initial expectation of..
West View Surgery
Ryan R.
Absolutely won't return to this facility, and the receptionist's unprofessional demeanor is completely unacceptable! She is clearly unsuited for customer-facing work. The doctor was equally..
West View Surgery
H H.
I wholeheartedly endorse West View Surgery. Dr Jeffries has provided me with outstanding medical attention. She has been wonderfully compassionate, engaging, caring, and instrumental in addressing..
West View Surgery
Kate L.
Phenomenal medical practice. Truly cannot find any criticism. Whenever I require their services, I can easily connect, communicate with staff, and receive a callback from a physician without any..
West View Surgery
Alexandra B.
Throughout the past 12 months, I've consistently found this medical practice to be highly accessible whenever I've required their care. I strongly suggest completing their digital triage..
West View Surgery
Lorraine H.