AZ

Angel Z. 3 years ago • From Google

Rating

Bad

Frustrating surgery with impossible appointment system

I've been a patient at this surgery for years. Once, I might have defended them without hesitation, but those days are clearly behind me. Attempting to book an appointment is an exercise in frustration: 1) Call at 8AM 2) Repeatedly encounter a busy signal 3) Eventually get into a queue 4) Finally reach someone only to be told all slots are gone and to try again tomorrow. I could accept this as a common issue, but today's experience was completely unacceptable. I was 27th in the queue, so I used their callback feature. Sounds convenient, right? Except they called for what felt like a mere moment before hanging up, then immediately sent an automated message claiming I missed their call. I'm not exaggerating - the phone barely rang before disconnecting. It seems every time I need to make an appointment, they devise new ways to complicate the process. While I'm grateful I don't require frequent medical attention, I'm seriously considering finding another surgery. My patience has worn extremely thin.

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