Oakwood Surgery

I want to express my heartfelt appreciation to the compassionate receptionists who have been incredibly supportive during my emotional breakdown over the past 48 hours. They demonstrated remarkable..

My daughter is regrettably associated with this medical practice following its merger with Bull Farm. On February 10th, she accompanied her seriously unwell Grandmother and her sick infant to an..

I had scheduled an appointment for my child on December 12th. A friendly receptionist contacted me to reschedule for December 13th due to nurse unavailability. Upon arriving for the rescheduled..

I recently switched from my long-standing medical practice to Oakwood Medical Centre due to its proximity to my current residence and challenges in scheduling appointments at my previous surgery...

Absolutely discussed with this surgery. The system they have is awful. Why is it so difficult to get an appointment for my daughter. Told to go to a&e for hours just for tablets. Such a waste of..

I visited Oakwood surgery today, and they were incredibly supportive following the challenges with Riverbank's closure. The staff, particularly a wonderful staff member named Kelly, were exceptional..

I've been a patient at this medical facility since I was born, but I'm perplexed by how much more approachable and accessible the front desk staff are at other clinics in the Ashield and Mansfield..

Appalling conduct by the front desk personnel....after mistakenly emailing my presentation to incorrect medical professionals, the staff attempted to dismiss me and send me home without my document!..

Utterly frustrated! I've been attempting to contact them DAILY! For a fortnight, I ring at 8:30 and get told they're 'not accepting appointments', so I retry, only to encounter busy lines and..

I made repeated attempts to contact the service this morning, only to be repeatedly transferred to an operator who then abruptly disconnects the call. This is completely unacceptable, especially..

Attempting to reach customer service via telephone is an utterly futile endeavor.

I've spent the entire day attempting to contact the pharmacy. Every time I try calling for a prescription refill, both phone lines remain perpetually engaged.

The phone system is absolutely atrocious. Securing an appointment feels like battling for rare concert tickets. Most attempts result in no dial tone, and when you miraculously reach a live person,..

Typical medical practice with standard challenges. The waiting area tends to get quite crowded, and it's common to see just a single staff member handling multiple patients despite long lines...

I have absolutely no complaints about this medical practice and how they've supported my elderly mother recently. Whenever I've requested a doctor's consultation about her discomfort, they've been..

I'm compelled to award just one star, though even that feels too generous. This medical practice is utterly deplorable. In an entire year, I've only attempted to contact them twice, both times for..

The digital platform is completely ineffective, with no option to consult a physician about medication review—a critically flawed system that fails to meet basic patient needs.

I previously believed the situation was poor, but now it has deteriorated to an utterly dismal state. And this isn't the fault of the physicians. When you (if you're fortunate enough to connect)..

I've been handling medical matters for my mother recently, and I must say, my interactions with this practice have been nothing short of exceptional. The phone lines are incredibly efficient, with..

I'm determined to camp out in reception right when it opens at 8.30am until I secure an appointment that day… everyone should follow suit.. The system is completely broken. Impossible to book an..