Chelmer Medical Partnership (Tennyson House Surgery)
Sapna K. 3 years ago • From Google
Bad
Frustrating surgery with unhelpful and uncooperative staff
I visited the surgery this morning to book an appointment, and to my astonishment, the entire booking process had been altered without any formal communication sent to me - no email, text, or letter informed me of these changes. What does the surgery expect? That I should visit daily or weekly to ensure I'm up to date with their seemingly random modifications? The reception interaction was even worse. They were unable to understand or cooperate, and whenever I sought clarification, they would respond with "I'm here to help you" and claim I was speaking inappropriately. I simply wanted answers to my questions, which should be a reasonable request. If they cannot handle inquiries, they should at least refrain from such comments. I requested to speak with the Practice manager and received a dismissive response: "Send a letter, and we'll look into it." When I asked about individuals unable to use online booking, no satisfactory explanation was provided. Regarding my online medicine prescription that hadn't reached the pharmacy after 10 days, the receptionist denied receiving the request, despite my presenting evidence from their online system. She appeared unwilling to listen to the patient, seeming to have predetermined responses instead of genuinely hearing concerns. In such a setting, staff should be more courteous and receptive. Somehow, I completed the appointment booking form, only to receive a text with a link that led to no available appointments - an incredibly frustrating experience. My fundamental questions remain: Does the surgery believe patients have nothing better to do than constantly check their link for appointments? What about emergencies that aren't A&E-worthy but require immediate attention? I've already spent 5 hours attempting to secure an appointment. Sometimes I question the purpose of having a GP if accessing necessary medicines and treatments becomes so challenging. I believe someone in the NHS has overthought the appointment booking process, creating a system that helps no one and only increases patient stress. It represents a complete waste of NHS resources and time.
The phone wait times at this surgical center are excessively lengthy compared to other medical facilities. They really need to address this issue and improve their patient communication..
Chelmer Medical Partnership (Tennyson House Surgery)
M T.
The medical staff demonstrate genuine compassion. Despite operating with constrained resources and strict limitations, they put in tremendous effort. The front desk personnel are exceptionally..
Chelmer Medical Partnership (Tennyson House Surgery)
Janice M.
I've been struggling for more than a month to secure an appointment, and I'm still coming up empty-handed. How difficult can this process possibly be?
Chelmer Medical Partnership (Tennyson House Surgery)
Elena K.
Despite the significant delay in my scheduled consultation, I am incredibly grateful to Dr. Gabriela Hadian, who provided remarkable assistance for my intense morning sickness. Within a remarkably..
Chelmer Medical Partnership (Tennyson House Surgery)
Sarah L.
Since the pandemic began, I've been receiving care here, so I can't compare to pre-Covid times. Overall, my experience has been positive. The healthcare assistants excel at blood draws, making me..
Chelmer Medical Partnership (Tennyson House Surgery)
Reg J.
The front desk personnel were absolutely exceptional, consistently demonstrating remarkable courtesy and providing outstanding assistance throughout my entire experience.
Chelmer Medical Partnership (Tennyson House Surgery)
stephen s.
Scheduling here is a nightmare. The "you're number 25 in line" message perfectly captures the frustrating wait times.
Chelmer Medical Partnership (Tennyson House Surgery)
Kayleigh K.
Truly, these are the most incompetent medical professionals I've ever encountered. Scheduling an appointment is a nightmare. They refuse to pre-book for non-urgent matters and direct patients to..
Chelmer Medical Partnership (Tennyson House Surgery)
thusyanthan r.
A complete medical practice failure - I sought consultation regarding my knee discomfort, experiencing occasional bone friction that might indicate early-stage Arthritis. To secure an appointment, I..
Chelmer Medical Partnership (Tennyson House Surgery)
Rebecca S.
The employees are delightful, but the leadership is abysmal. I've transitioned from being a rare patient to an even more marginalized one, and the care is absolutely terrible. It's impossible to..
Chelmer Medical Partnership (Tennyson House Surgery)
Anonymouse
been registered here for about 20 years. was very good for a while but went downhill rapidly when this surgery merged with 3 others to become chelmer medical partnership. For me personally They..
Chelmer Medical Partnership (Tennyson House Surgery)
Peter F.
This surgical practice is an absolute nightmare. Their case management is completely reactive and ineffective. They impose ridiculously restrictive communication windows for results, which they..
Chelmer Medical Partnership (Tennyson House Surgery)
Hannah B.
I've encountered an utterly substandard general practice experience. The quality physicians have disappeared following this practice merger, leaving only three doctors. Scheduling ahead is..
Chelmer Medical Partnership (Tennyson House Surgery)
Valerie F.
Always ready to assist during urgent situations, they strive to schedule same-day appointments. The medical staff consistently demonstrates kindness and a helpful attitude.
Chelmer Medical Partnership (Tennyson House Surgery)
Paul C.
This medical practice in Essex is undoubtedly among the most subpar I've encountered. While some might dismiss one-star reviews as mere complaints, the quality of this surgery has consistently..
Chelmer Medical Partnership (Tennyson House Surgery)
The P.
The scheduling process and communication lines are abysmal. The reception area completely lacks confidentiality, with patients' personal medical details exposed to everyone within earshot. Not a..
Chelmer Medical Partnership (Tennyson House Surgery)
3 c.
The personnel are acceptable, HOWEVER, the scheduling process is absolutely abysmal; constant glitches, repeated failures! It's become virtually impossible to secure an in-person medical..
Chelmer Medical Partnership (Tennyson House Surgery)
Teresa C.
Communication with this medical practice is impossible via telephone. The diabetic nurse demonstrates a dismissive and inappropriate attitude. I've been struggling for a quarter of a year to obtain..
Chelmer Medical Partnership (Tennyson House Surgery)
Laura L.
Securing an appointment is a nightmare. Expect a minimum 30-minute wait just to connect with a representative, assuming you can even access the online queuing system. Update The skilled physicians..
Chelmer Medical Partnership (Tennyson House Surgery)
alex a.
Unable to connect via phone to schedule an appointment
Chelmer Medical Partnership (Tennyson House Surgery)
Saran V.