GO

G. O. 4 years ago • From Google

Rating

Bad

Frustrating Test Results at Zain Medical Centre

Everything feels like an uphill battle at this clinic. Getting a single test result is a challenge. They refuse to email results, forcing patients to physically come and collect them. It's 2021, for goodness' sake! And when you arrive, they attempt to charge you for a simple printout. The service is absolutely appalling and makes you feel terrible. They only provide vague "all normal" phone updates while seemingly withholding your personal test results. It's perpetually a case of bureaucratic obstruction. Their phone response time is painfully slow, and when someone finally answers, they barely let you complete a sentence. Just because the service is free doesn't give them the right to treat patients disrespectfully. My previous GP in Central London was completely different - efficient and considerate. Does Zain Medical Centre genuinely believe it's acceptable to act as if they're doing patients a favor, simply because the clinic is located in a less affluent neighborhood?

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