JS

Jon S. 5 years ago • From Google

Rating

Bad

Frustrating visit with unhelpful staff and stairs

Selecting this medical practice was undoubtedly the most regrettable decision since relocating to this area. I was initially swayed by the clinic's outward appearance, disregarding the existing critical feedback. One of the physicians consistently demonstrates an extremely unpleasant demeanor during our interactions, to such an extent that we've been compelled to request avoiding his consultations. Their website is frustratingly ambiguous and deceptive - I scheduled an appointment through their online system which cautioned against attending with COVID symptoms. Despite having a leg injury, I navigated the stairs since the elevator was non-functional, painfully queuing on the staircase, only to be informed I should return home as this was supposedly a telephone consultation... with zero prior communication about this detail. I then had to laboriously descend the stairs with my injured leg, returning home, and the physician never even called! My leg's discomfort was significantly exacerbated by their poorly designed staircase. Now I'm forced to unnecessarily occupy hospital staff's time for what is likely a simple prescription matter, while simultaneously risking potential COVID-19 exposure.

Other reviews for The Castle Practice