The Castle Practice
Jon S. 5 years ago • From Google
Bad
Frustrating visit with unhelpful staff and stairs
Selecting this medical practice was undoubtedly the most regrettable decision since relocating to this area. I was initially swayed by the clinic's outward appearance, disregarding the existing critical feedback. One of the physicians consistently demonstrates an extremely unpleasant demeanor during our interactions, to such an extent that we've been compelled to request avoiding his consultations. Their website is frustratingly ambiguous and deceptive - I scheduled an appointment through their online system which cautioned against attending with COVID symptoms. Despite having a leg injury, I navigated the stairs since the elevator was non-functional, painfully queuing on the staircase, only to be informed I should return home as this was supposedly a telephone consultation... with zero prior communication about this detail. I then had to laboriously descend the stairs with my injured leg, returning home, and the physician never even called! My leg's discomfort was significantly exacerbated by their poorly designed staircase. Now I'm forced to unnecessarily occupy hospital staff's time for what is likely a simple prescription matter, while simultaneously risking potential COVID-19 exposure.
I am completely baffled by any claims of staff rudeness or lack of assistance... perhaps these individuals are mistakenly referencing a different medical practice. Having been a patient at Castle..
The Castle Practice
Elizabeth H.
On my grandfather Leonard Hill's behalf, I'm sharing his experience. He has been incredibly impressed with this medical practice, especially Dr Chitnis and Dr Manyweathers. After suffering a road..
The Castle Practice
Zara T.
I've been a loyal patient at this medical practice for years without significant issues. However, yesterday (Monday morning), my experience was deeply frustrating. After waiting 20 minutes on hold..
The Castle Practice
Harry G.
I've been a patient at this clinic since I was born, but scheduling an appointment has become nearly impossible. Ironically, it was simpler to get seen during their industrial action. The fact that..
The Castle Practice
Jon J.
Truthfully, the physicians are excellent once you secure a consultation. However, the medical practice's quality of service has significantly deteriorated compared to its previous state! In the..
The Castle Practice
przemek p.
I cannot endorse this medical facility and suggest seeking alternatives. For instance, when I required a specialist consultation, their referral process was the sole pathway to my preferred..
The Castle Practice
T Q.
A truly exceptional medical practice. I've been their patient for over three decades. Most of the physicians genuinely pay attention, taking ample time to provide thorough care. I'm deeply..
The Castle Practice
Kay F.
My visit to the surgery today was absolutely flawless. Dr Zafar conducted my consultation, and though I was initially apprehensive about consulting a male physician, I decided to proceed. I am truly..
The Castle Practice
Robert P.
I've been a patient here for quite some time. The staff genuinely attempts to provide assistance, and in most instances, they manage to address my needs. However, the morning phone lines for..
The Castle Practice
Sam S.
Since the pandemic began, this medical practice has become incredibly frustrating 🤦♀️ It's ironic that general practitioners are willing to provide mass vaccinations, yet our clinic has remained..
The Castle Practice
lauren s.
If you're looking to become a patient with endless wait times and zero chance of seeing a physician, this practice is your perfect match.
The Castle Practice
G K.
Medical professionals at this clinic are excellent once you secure an appointment, but navigating their initial reception is a nightmare. The front desk staff are incredibly dismissive and..
The Castle Practice
rachel g.
Competent physicians Dr Williams and Dr Zilinkus, worth seeing if you manage to secure a slot. Their phone lines, however, are consistently jammed.
The Castle Practice
Anonymouse
Extremely happy with the service myself and husband have received from the Castle Practice. All staff have been helpful, approachable, informative and thorough .
The Castle Practice
Lynn B.
Throughout my life, I've rarely required medical attention, but recently, I've been dealing with a persistent health concern. Dr Feghali has been absolutely remarkable, displaying utmost..
The Castle Practice
Matthew G.
Scheduling an appointment is impossible, and even if you manage to book one, you'll inevitably be left waiting well past your designated time. The front desk staff are discourteous and provide..
The Castle Practice
L D.
I'm desperate to understand the current focus of these medical professionals since the pandemic began, as they're clearly neglecting patient care. You're endlessly tethered to the phone, hearing..
The Castle Practice
Ann M.
Given the current circumstances, I believe they are top-notch professionals. While I'm unable to secure an appointment right now, my condition isn't critical, so we all must exercise patience... and..
The Castle Practice
Shaista M.
I'm deeply disappointed to be forced out of this medical practice that I've been loyal to for an extended period. Throughout my time with them, I've never encountered any issues. The entire medical..
The Castle Practice
Pauline M.
Scheduling an appointment here is incredibly challenging! Their phone line is perpetually busy, and I've wasted countless minutes waiting with no answer. Prescription refills are consistently..
The Castle Practice
Maxine F.