DD

Donna D. 2 years ago • From Google

Rating

Average

Frustrating wait and dismissive doctor visit

After enduring a lengthy wait on hold, my husband managed to connect immediately on another attempt. I missed out on securing an appointment, and the receptionist seemed uncertain about the situation, suggesting I call back later. While the staff were pleasant, Dr. Jennings made me feel as though I was fabricating my medical concern and provided no meaningful solutions. When I requested a referral to ENT, he dismissively claimed they wouldn't expedite my case. I understand his defensive stance, given his previous oversight of a lump I had discovered, which I had already expressed dissatisfaction about. However, a medical professional should still address patient concerns professionally, rather than dismissing them. His approach was incredibly unprofessional, rude, and frankly, immature - behavior unbefitting a general practitioner.

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