DS

Daniel S. 2 years ago • From Google

Rating

Bad

Frustrating wait and dismissive receptionists

I attempted to book an appointment and was informed of a week-long wait. When I expressed my frustration, using the term "useless," the receptionists responded unprofessionally and defensively. I'm now skeptical about even securing an appointment and am seriously considering changing my general practitioner. This practice has deteriorated significantly since their merger, offering substandard service that many other patients also criticize. Their solution was to redirect me to a walk-in clinic, rendering my 8-hour wait pointless. Ironically, their online booking system required me to acknowledge potential risks to my health by clicking a button that essentially warns "book at your own risk." While I partially agree with this disclaimer, it's unacceptable that patients might not receive the care or attention they desperately need. The entire experience has been deeply disappointing and reflects poorly on their medical practice.

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