KG

Khusiman G. 3 years ago • From Google

Rating

Bad

Frustrating wait and pharmacy mix-up at clinic

Yesterday, my wife and I visited this medical practice, intending to see the doctor at 5:15 PM. We ended up waiting 45 minutes before being called by what I believe was a nurse, not a physician. After the examination, she mentioned prescribing antibiotics and suggested collecting them from Sainsbury's pharmacy. When I inquired why not at their own pharmacy, she explained Sainsbury's is open late. We went to Sainsbury's, but the prescription wasn't ready, and we waited 30 minutes with no result. They took our contact details, promising to inform us if it arrives. Around 9 PM, Sainsbury's called to say the prescription was still not available. What's the purpose of consulting a doctor if we can't obtain the necessary medication? It's Saturday, and this surgery is closed on weekends. I'm thoroughly dissatisfied with this entire experience.

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