EK

Emma K. 9 years ago • From Google

Rating

Bad

Frustrating wait and unhelpful staff at clinic

I was denied entry to my initial consultation due to lack of identification, despite no prior instruction to bring ID. When I pointed out that I was not informed about this requirement, the receptionist claimed I had been told during a phone call, which was absolutely untrue. It's deeply concerning that the staff here are prepared to fabricate details about patient interactions and create difficulties when they are at fault. Additionally, I spent an exhausting ninety minutes attempting to connect with this medical practice by phone, with lines either constantly busy or unanswered. This approach seems archaic, especially when most medical facilities now utilize automated queuing systems. The repeated need to redial was incredibly exasperating. Furthermore, the receptionist, who was already unhelpful, became noticeably cold and dismissive when I requested a complaint form - a response I found thoroughly unprofessional.

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