NC

Nikki C. 6 years ago • From Google

Rating

Poor

Frustrating Wait at Surgery with Call-Back System

I genuinely appreciate this medical practice, but today when I urgently required medical attention, their system completely failed me. This callback arrangement is completely impractical for someone like me - a grandmother caring for children. They rang back while I was actually inside the surgery providing a urine sample, leaving a message about calling me again. Feeling incredibly unwell, I've been sitting in the car park for four hours, fully aware they know I need to collect children and a disabled daughter. I'm certain they'll call at the most inconvenient moment, causing me to miss their contact again. And even if I do catch their call, I'll have zero personal privacy - I'll be examined with dependents present in the room. Just once, I wish I could receive medical attention completely by myself.

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