RB

Rickie B. 6 months ago • From Google

Rating

Bad

Frustrating wait for a simple appointment

I scheduled an online consultation for the following day, and within an hour, the receptionist phoned to cancel, stating I require a physician consultation rather than a nurse for my condition. I conveyed to her that even if I rang at 8am, securing an appointment would be impossible. She reassured me they would definitely resolve the issue. When I called, I was sixth in the queue, only to be informed no appointment was available and suggested waiting until Saturday to book at their so-called hub. Utterly disgraceful. The purpose of having a GP seems pointless; the time wasted on the phone might as well have been spent heading directly to the emergency department.

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