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Jpr S. one year ago • From Google

Rating

Bad

Frustrating wait for a simple callback

I phoned early Friday to seek medical consultation, feeling terrible and desperately needing a straightforward medication. After enduring an hour of constant redial and being on hold, the reception finally answered, promising a doctor would return my call that same day... Predictably, no call came, and even more frustrating was discovering my online scheduling system falsely indicated the appointment had occurred... Now I'm left suffering intense discomfort and pain until Monday, when I can only hope someone will finally pay attention to my medical needs. It's truly disappointing - a decade ago, this medical practice was exceptional: with warm, dependable receptionists, compassionate nurses, and genuinely professional, attentive physicians. Now it seems none of the staff demonstrate any genuine concern for their patients' well-being. What a decline.

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