Birchington Medical Centre
Edwin J. 4 years ago • From Google
Bad
Frustrating wait for a simple foot appointment
I completed an online consultation with the medical practice on the 12th, and the doctor attempted to call me on the 13th, but the call seemingly went directly to voicemail without any message or phone notification. I received a letter requesting a non-urgent appointment last Friday. When I contacted the surgery on Tuesday, they instructed me to call back on Friday to schedule the in-person consultation. Upon calling again on Friday, I was informed that I must wait until August 4 to book a telephone consultation for the doctor to assess my foot, potentially leading to a subsequent face-to-face appointment. I expressed my frustration about the absurdity of this process to the receptionist, who simply stated that this was their standard procedure and suggested I could seek care elsewhere if dissatisfied - which I fully intend to do at the earliest opportunity. The triage system urgently requires review, as patients in more critical conditions might not receive necessary care and could potentially worsen their symptoms unnecessarily. I sincerely hope they do not treat other patients with the same disregard they have shown me.
Incredibly discourteous experience. When I inquired about scheduling an appointment, their response was abrupt and unhelpful: "Phone Monday 8 o'clock, or wait till 8th April" - delivered without a..
Birchington Medical Centre
toby h.
Compared to other healthcare providers I've encountered, Birchington Medical Centre stands out as an exceptional practice. Their staff consistently demonstrate professionalism, with a level of..
Birchington Medical Centre
Lynda C.
Birchington Medical Centre has once more confirmed my trust in their exceptional care during these challenging times, consistently providing me with the appropriate treatment and support. Despite..
Birchington Medical Centre
Craig A.
Seriously, look for another medical practice if possible! I rarely visit doctors, but when I actually need care, getting an appointment seems impossible! This healthcare facility is completely..
Birchington Medical Centre
Carla J.
Absolute zero stars would be more appropriate. I phoned precisely at 8am to schedule a visit on my day off, only to waste 25 minutes on hold and discover every single slot is already taken. The..
Birchington Medical Centre
Kelly B.
The care and support provided to my father and me over the past couple of days has been absolutely outstanding. Sharon, the Practice Manager, the Reception staff, and Dr. H Denton have demonstrated..
Birchington Medical Centre
Jake M.
Early this year, I underwent a mental health evaluation that led to a referral. I explicitly requested the referral be sent via email, as I intended to pursue private treatment for quicker..
Birchington Medical Centre
Nik R.
Completely dreadful. Completely inaccessible during the morning hours, which are supposedly the sole window for scheduling an appointment. Their electronic consultation system guarantees a minimum..
Birchington Medical Centre
Rachael K.
Awful, discourteous, and ineffective Reception Manager and Admin assistant. Teresa!! This marks our third interaction. Initially, during my eighth month of pregnancy with a previous bleeding..
Birchington Medical Centre
steven s.
This medical practice is absolutely terrible. I wouldn't even give them a single star if I could. For weeks, my friend tries to get her prescription and has to call repeatedly to manage her mental..
Birchington Medical Centre
Vicky B.
Reaching customer service by phone was challenging, but utilizing the online patient portal proved efficient, and I received a prompt callback from a representative.
Birchington Medical Centre
Harry Q.
The reception staff here display an utterly revolting level of disrespect and unprofessionalism. It's astonishing that they continue to be employed despite the numerous negative customer experiences..
Birchington Medical Centre
MT M.
When I called, the receptionist answered with an exaggerated, booming sigh that immediately set a negative tone. It's clear that every inquiry is an unwelcome disruption for them. They make it..
Birchington Medical Centre
Alice k.
I've always been able to secure same-day appointments without hassle, and the reception team is delightful. Additionally, every healthcare professional I've consulted, from nurses to general..
Birchington Medical Centre
TJ K.
Consistently, the Birchington Medical Centre has provided top-notch service. The staff members are consistently approachable, kind, and supportive. Kudos to the Birchington Medical Centre for their..
Birchington Medical Centre
Cathi T.
I cannot express enough gratitude for the exceptional treatment I've experienced at BMC recently. The staff has been outstanding, with incredibly welcoming and supportive receptionists. Doctors Pal..
Birchington Medical Centre
Sukitha L.
During my internship at BMC, I was thoroughly impressed by the team's welcoming attitude. They made me feel like a genuine part of their group. As a student, the learning experience was incredibly..
Birchington Medical Centre
Calfasaur C.
I am writing to convey my profound frustration with the reception staff at the Birchington Medical Centre. During my recent visit, I encountered multiple problems that left me feeling disheartened..
Birchington Medical Centre
Kelly D.
Securing a medical consultation at this practice is a nightmare. They consistently shut down online service requests, and throughout my two-year registration, I've never been scheduled for a basic..
Birchington Medical Centre
Divya J.
The front desk staff display an appalling attitude, and their digital customer support is abysmal. It took them an entire week to send a callback letter, and when we finally followed up on Friday,..
Birchington Medical Centre
Paul (.