Penn Hill Surgery
AV
Angie V. 7 years ago • From Google
Bad
I've been a patient at Pen Hill Surgery since my teenage years. While I understand that changes are supposedly for improvement, the reality is far from it. Getting an appointment seems impossible, and the receptionist's demeanor only adds to the frustration. My husband requires a medical exam every five years (at his own expense) to maintain his job, which has been a challenging process. Securing an appointment was incredibly difficult, with the only option being to arrive at the surgery by 8:30 am. When he needed follow-up tests, he was given an appointment in early December, which was cutting it too close for his professional requirements. Ultimately, we had to seek medical attention at the hospital. The receptionist's unhelpful attitude and dismissive response of "what do you expect me to do" was infuriating. If I could give zero stars, I absolutely would.
LL L.