SG

Samantha G. 2 years ago • From Google

Rating

Poor

Frustrating wait for a simple nurse appointment

I'm frustrated that I can't secure a nurse's appointment for a fortnight. I attempted to use the online consultation platform, which we're advised to use instead of calling, but it's consistently unavailable due to staffing problems or has reached maximum capacity. I thought this digital method would be more convenient than endlessly waiting on hold or for a return call, and I'm hesitant to book an appointment unless the doctor immediately deems it necessary. Now I comprehend why patients are resorting to emergency department visits - the situation is absurd. Whenever I've been to the clinic, it appears deserted; I've never witnessed it crowded, so I'm completely baffled by these ongoing service challenges.

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