CA

C A. 8 years ago • From Google

Rating

Bad

Frustrating wait for Dr. Ghafoor's team

The personnel at this medical practice are absolutely dreadful, without question. While Dr. Ghafoor himself appears competent, his supporting team is dismally unprofessional - rude, uninformed, unresponsive, unhelpful, inconsiderate, and occasionally displaying a complete lack of empathy. I attempted to arrange a telephone consultation starting from Friday but received no constructive response from the staff until the following Wednesday. The receptionist merely instructed me to call back and check Dr. Ghafoor's availability. With my ongoing medical condition, I was forced to endure a six-day wait just to communicate with the one doctor I actually trust. (I have zero confidence in the other physicians at this practice). If Dr. Ghafoor cannot effectively manage patient care at his surgery, he should advise patients to seek treatment elsewhere and stop accepting new registrations. However, that's clearly not happening, and we all understand the underlying motivation. This situation is UTTERLY UNACCEPTABLE, and it's no surprise the practice's overall rating has plummeted to a mere 2.5!!

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