SA

Syahidi A. 3 years ago • From Google

Rating

Poor

Frustrating wait for help with hfmd

I endured an exasperating 30-minute phone wait just to reach a receptionist, during which I was attempting to explain that my son was exhibiting Hand, Foot, and Mouth Disease symptoms. However, the receptionist persistently dismissed my concerns, insisting it was merely a common cold for which over-the-counter medication would suffice. Despite my repeated emphasis on the specific HFMD symptoms, the receptionist remained unhelpful. This represents a completely unacceptable level of customer service.

The High Street Practice

8 days ago

Thank you for your feedback. We are sorry to hear about your experience and understand how concerning and frustrating this must have been while seeking advice for your son. We aim to ensure that all patients feel listened to and supported when contacting the practice, and we regret that you felt your concerns were dismissed. Since your review was posted, we have continued working to improve telephone access, staff training, and patient communication to help provide a better experience for our patients. Thank you for taking the time to share your comments.

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