CC

Caroline C. 5 years ago • From Google

Rating

Bad

Frustrating wait for mental health support

The reception team has some problematic members, particularly Jazz. I experienced significant frustration when my scheduled appointment didn't materialize, leading me to repeatedly call - 19 times before finally getting through - only to be told I must wait and that the booking was confirmed. Given that I was seeking support for my mental health, this entire interaction actually exacerbated my emotional distress. After waiting three hours, another receptionist informed me no appointment had actually been booked, which left me extremely distraught and emotionally overwhelmed. Fortunately, this second staff member was compassionate and understanding, promptly scheduling me for an appointment that same afternoon. While some staff members like Dr. Begum are genuinely helpful, others fall short. Dr. Kateb, in particular, comes across as dismissive and arrogant, and I make every effort to avoid consulting with him.

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