Crayford Town Surgery
Bradley R. 2 years ago • From Google
Bad
Frustrating wait for MRI after joint pain diagnosis
I've been a patient at this medical practice since childhood, and the quality of care continues to deteriorate. A doctor here diagnosed me with joint pain but only arranged an ultrasound for muscles. When I attempted to change this to an MRI, it seemed like an impossible request. They insist I need a referral from a physiotherapist or specialist, but if the doctor isn't a clinical specialist, what is his role? Why diagnose me with joint pain and then only provide a muscle scan, refusing to upgrade to an MRI? The system is completely unacceptable. I can't even lift my 3-year-old child, and they keep delaying my treatment. How can I recover and properly rehabilitate without an MRI to understand my condition? This practice desperately needs a complete overhaul. Moreover, phone communication is abysmal. On a good day, you'll wait 30 minutes just to have a call answered. I explicitly asked the receptionist to call back if my signal dropped - no callback occurred. Twice in the past week, I was promised a doctor would contact me, yet no call, missed call, or voicemail materialized. How serious does my situation need to be for them to take notice? What must I do to receive fair treatment? THEIR OWN DOCTOR DIAGNOSED ME WITH A BACK JOINT SPRAIN, SO WHY ON EARTH DO I NOW NEED A REFERRAL FROM ELSEWHERE FOR AN MRI? Recent update: Promised a doctor's call again - nothing. No callback, no missed call. This is pure neglect. I'm struggling with a serious back injury, and their solution is to prescribe addictive opioid pills to pacify me. I am absolutely disgusted by this treatment.
Getting a consultation is incredibly challenging, and when you finally secure one, the physicians tend to dismiss your concerns without proper attention. The overall experience is extremely..
Crayford Town Surgery
Louise S.
Scheduling a phone consultation took 10 days, and when the time came, the doctor never reached out! The process of booking an appointment is completely frustrating and impractical. Last year, my son..
Crayford Town Surgery
Cristina C.
Despite my frustration with the e-consultation process and lengthy phone wait times, my physician is truly exceptional, absolutely deserving a perfect rating.
Crayford Town Surgery
Mark S.
Awarding one star is actually being too kind. After enduring a three-week wait for an appointment, I was abruptly notified via text on the scheduled day that the doctor was unwell. The next..
Crayford Town Surgery
Stevie S.
Absolutely dreadful medical practice with constant availability issues. The phone lines are perpetually unavailable, and I was warned beforehand not to register here - advice I foolishly ignored...
Crayford Town Surgery
bradley R.
I've been a patient at this medical practice since childhood, and the quality of care continues to deteriorate. A doctor here diagnosed me with joint pain but only arranged an ultrasound for..
Crayford Town Surgery
kim c.
I've been a patient at this medical practice for quite some time, experiencing various experiences over the years. I'd like to highlight the exceptional front desk staff they currently employ. The..
Crayford Town Surgery
Ramzia R.
Absolutely terrible general practitioner office. Scheduling an appointment is nearly impossible, and even if you manage to secure one, you'll be forced to wait three weeks, only to have it abruptly..
Crayford Town Surgery
Matthew K.
Utterly appalling customer service from this medical practice. I phoned in the morning inquiring about available appointments and was directed to complete an e-consult. After following their..
Crayford Town Surgery
Neil H.
Absolutely abysmal customer experience
Crayford Town Surgery
Kalina P.
Successful procedure. The surgical team was incredibly friendly and supportive. I received my COVID vaccination from Dr. Ethan Harris-Faulkner, and the injection was completely painless!!!
Crayford Town Surgery
Roy S.
Getting an appointment at Crayford town surgery remains impossible, and that's the reality with their doctors and staff. Massive vehicles occupy the parking lot, with medical personnel seemingly..
Crayford Town Surgery
Ragad H.
Absolute disaster, today my father took time off his job for a crucial post-surgical cardiac examination scheduled at 14:20, only to be informed upon arrival that the appointment was arbitrarily..
Crayford Town Surgery
Jack W.
This surgical experience was absolutely abysmal. The female representative on the phone displayed an incredibly unprofessional demeanor and rudely terminated our call when I simply inquired about my..
Crayford Town Surgery
Stacey S.
If I could have given zero stars, I absolutely would have! I'm not one to run to the doctor for minor issues, which made it all the more frustrating when I had to endure an almost three-week wait..
Crayford Town Surgery
Christine J.
I am utterly appalled by this medical practice, which is nothing short of a complete mockery. Attending a smear test is never pleasant for any woman, but given my sister's tragic death from cervical..
Crayford Town Surgery
Hannah K.
It might be more efficient to visit the emergency room for your medical concern. I initiated an online consultation regarding an injury with persistent swelling. The sole bright spot was receiving..
Crayford Town Surgery
lucy H.
Scheduling a consultation here is utterly ridiculous. I was instructed to book appointments exclusively through their online system. When I attempted to access the webpage at the specified time, I..
Crayford Town Surgery
Ray P.
The personnel, including the medical professionals, have consistently demonstrated courtesy and exceptional assistance. I recently received my influenza and Covid vaccinations, and the scheduling..
Crayford Town Surgery
Jane H.
The front desk personnel consistently demonstrate a welcoming and supportive demeanor, and I've generally had positive interactions with most of the physicians as well.
Crayford Town Surgery
jenny h.