BR

Bradley R. 2 years ago • From Google

Rating

Bad

Frustrating wait for MRI after joint pain diagnosis

I've been a patient at this medical practice since childhood, and the quality of care continues to deteriorate. A doctor here diagnosed me with joint pain but only arranged an ultrasound for muscles. When I attempted to change this to an MRI, it seemed like an impossible request. They insist I need a referral from a physiotherapist or specialist, but if the doctor isn't a clinical specialist, what is his role? Why diagnose me with joint pain and then only provide a muscle scan, refusing to upgrade to an MRI? The system is completely unacceptable. I can't even lift my 3-year-old child, and they keep delaying my treatment. How can I recover and properly rehabilitate without an MRI to understand my condition? This practice desperately needs a complete overhaul. Moreover, phone communication is abysmal. On a good day, you'll wait 30 minutes just to have a call answered. I explicitly asked the receptionist to call back if my signal dropped - no callback occurred. Twice in the past week, I was promised a doctor would contact me, yet no call, missed call, or voicemail materialized. How serious does my situation need to be for them to take notice? What must I do to receive fair treatment? THEIR OWN DOCTOR DIAGNOSED ME WITH A BACK JOINT SPRAIN, SO WHY ON EARTH DO I NOW NEED A REFERRAL FROM ELSEWHERE FOR AN MRI? Recent update: Promised a doctor's call again - nothing. No callback, no missed call. This is pure neglect. I'm struggling with a serious back injury, and their solution is to prescribe addictive opioid pills to pacify me. I am absolutely disgusted by this treatment.

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