Central Surgery
Carina C. 5 years ago • From Google
Bad
Frustrating wait for simple medical advice call
Late Friday afternoon, I attempted to seek guidance for my infant daughter, acknowledging it wasn't an ideal time to call. Initially positioned third in the queue at 5:15pm, I gradually moved to second by 5:40pm, and first by 6:00pm. Incredibly, I ultimately disconnected at 6:45pm, just as their office closed, without ever speaking to anyone. During daytime hours, reaching the administrative team typically takes mere minutes, making this prolonged wait completely unacceptable. The staff appeared more focused on wrapping up their day or hoping I would abandon the call and contact emergency services, which I am now compelled to do.
I contacted the medical practice to update my residential information and was informed they will no longer provide me care. With critical cardiac and respiratory conditions, I am now left without..
Central Surgery
James V.
The appointment scheduling process at this practice is incredibly challenging for those employed in London. While I recognize the mounting pressures and limited resources facing healthcare..
Central Surgery
Peter K.
I underwent a cervical screening recently, and I'm relieved to report the results were normal. While such examinations can feel intimidating and uncomfortable, the compassionate nurse Bernie..
Central Surgery
Cathy E.
I'm compelled to share how incredible my interaction was with Nurse Claire today. Her compassionate approach, genuine care, and remarkable patience truly transformed my entire visit into something..
Central Surgery
Iris J.
I called earlier today and spoke with a physician who swiftly coordinated my sample collection and prescription pickup - exceptional assistance
Central Surgery
artas _.
Shockingly appalling, escaping an appointment with this medical practice seems unattainable. To them, you're essentially nonexistent, and when urgent prescription needs arise for an infection, the..
Central Surgery
Jason J.
Without a doubt, this is the most appalling medical practice I've ever encountered. The doctors themselves are acceptable, but the administrative team is utterly ridiculous.
Central Surgery
Donna M.
Switching to this medical practice due to relocation was not a choice. My initial attempt to seek care required completing an online consultation, as direct human contact seems unattainable. After a..
Central Surgery
alfie w.
Absolute worst medical practice I've encountered! The front desk personnel deserve a trophy for their exceptional rudeness! They treat patients like an inconvenience and make you feel utterly..
Central Surgery
Stephanie E.
Upon relocating to Sawbridgeworth, I visited the local medical practice to obtain and complete new patient registration paperwork. After carefully filling out the forms and returning them to the..
Central Surgery
Susan W.
Truly incredible experience! I called the medical practice late this afternoon and was seen within just over an hour. Not only that, but I've also been scheduled for a specialist consultation next..
Central Surgery
Steve N.
Since relocating, I've visited this medical practice on two occasions, and both experiences have been exceptional. The healthcare professionals I've encountered have been outstanding. During my most..
Central Surgery
james c.
Welcoming staff who went above and beyond. Absolutely fantastic interaction.
Central Surgery
AMANDA C.
On Tuesday, March 21st, 2023, my husband attempted to contact Dr. Chadwick and was informed she wouldn't be available until Friday, March 24th. Upon waiting until that day, he was told Dr. Chadwick..
Central Surgery
Louise R.
After relocating to Sawbridgeworth, I signed up with this medical practice, and my initial interactions have been exceptional. Every encounter since registering has been positive. The front desk..
Central Surgery
Ben S.
The front desk staff attempted to deny me an appointment because my medical registration was from a student location rather than a local one (which, I might add, is against regulations)...
Central Surgery
Nick T.
Reached out to the medical practice for a consultation, and to my surprise, a physician returned my call promptly within 20 minutes. They swiftly provided a diagnosis and prescribed medication. If..
Central Surgery
Pom P.
Terrible customer experience - repeatedly stuck in lengthy phone queues exceeding half an hour whenever I attempted to contact their front desk, regardless of the time of day. Scheduling any kind of..
Central Surgery
Andy A.
Doctors at this practice are competent, but their scheduling can be unpredictable. Some visits I'm seen quickly, while other times I've endured waits exceeding an hour beyond my scheduled..
Central Surgery
c h.
I'm forced to give a single star, wishing I could rate it even lower. My frustration is directed primarily at the dismissive front desk staff who display complete indifference when critical..
Central Surgery
Nick S.