SS

Savva S. 5 years ago • From Google

Rating

Bad

Frustrating wait for simple urine sample test

I was instructed to collect a urine sample and bring it in before my phone consultation with the doctor. During the consultation, the physician seemed unaware that I had already submitted the sample. It appeared the reception staff failed to communicate this to the doctor. As a result, I had to endure an additional two-hour wait for the sample to be processed. When I called back to the reception, the staff member was incredibly discourteous. Her dismissive "Anyways" suggested the sample was simply left in the refrigerator for the doctor to review. How could she have known without proper communication? I was experiencing significant discomfort and urgently needed my medication, but due to the staff's incompetence, my treatment was unnecessarily postponed. The entire experience was marked by unprofessional behavior and a complete lack of organizational skills.

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