Western Elms Surgery

This surgical practice is absolutely dreadful. Their service is completely unacceptable. I've been attempting to schedule an appointment for my child for over a week, and nothing has been resolved...

In September 2022, I consulted my GP about persistent back pain, and the female doctor's initial response was to suggest changing my job. She dismissed me, recommending physiotherapy and saying..

I rarely write feedback, but I was deeply disturbed by the receptionist's complete lack of compassion and professionalism. During my call this morning about a critical matter, the receptionist was..

Completely disorganized medical practice where doctors constantly shift blame onto reception personnel. They advertise services they're incapable of delivering, and securing essential health..

Zero stars is too generous for this disaster! Attempting to call and get help is futile - the moment you select option 1, the call abruptly terminates. After investigating other reviews, it's clear..

Absolutely shocking service. Reached out regarding my 7-month-old's potential food sensitivity, only to be scheduled for a phone consultation three weeks later—apparently, the only route to securing..

I reached out to the medical office today, and the front desk staff member displayed a shocking lack of professionalism. She was completely dismissive and unwilling to hear me out. Without any..

I've made countless attempts to contact their customer support, but each time I'm greeted by an automated message instructing me to press 1 for assistance. Ironically, when I follow the prompt, the..

Exceptional staff, highly competent and dedicated. We're truly grateful for their support and care during these challenging circumstances.

Absolutely dreadful experience. Their customer service is appalling, with ridiculously extended wait periods just to get a basic query answered. Their operational approach is completely..

Absolutely terrible healthcare experience They misscheduled my appointment and seem to be completely unprofessional and careless

Terrible experience - any attempt to share personal insights or seek advice from certain general practitioners falls on deaf ears. They completely disregard patient input. I'm switching medical..

I want to express my sincere gratitude to Przemek Miozga. I arrived feeling nervous because of a prior unpleasant encounter at this medical practice. Przemek demonstrated exceptional professionalism..

Like every medical practice in Reading, Western Elms is completely overwhelmed and incapable of managing its patient load. I've wasted 3 hours on the phone over the past month just trying to obtain..

I was feeling under the weather after my workday and reached out at 5:30. A doctor promptly returned my call within an hour and arranged for my medication to be sent to the local pharmacy, ready for..

Terrible experience. Clearly prioritizing money over healthcare. Disrespectful employees. Quality of service has significantly declined since the pandemic.

Completely absurd! It's impossible to schedule a direct appointment, and when you do get a doctor's call back, it feels painfully brief and hurried.

When you manage to connect with the physicians, they offer valuable assistance. However, the phone communication is extremely frustrating, with scheduled lines failing to open and calls abruptly..

After relocating to a different area of Reading, I switched medical practices from Western Elms. When I needed to arrange my recurring medication, I discovered my medical records hadn't been..

I endured almost an hour and a half just to schedule appointments, and I was so bored during the call that I almost dozed off. Moreover, their medical staff are completely unhelpful when you're..