IB

Isla B. 4 years ago • From Google

Rating

Poor

Frustrating wait times and poor communication

During my visits to Glebe Road in person, the doctors have consistently been supportive, but the receptionists have been notably less accommodating, often appearing hostile and rushed. While I recognize the immense challenges of working in healthcare currently, their approach lacks professionalism. Transitioning to online services has exposed how antiquated this medical practice truly is. It feels like stepping back in time. Their appointment booking process is incredibly frustrating, with wait times of at least 20 minutes, only to be informed that phone consultations are unavailable for a fortnight. Securing in-person appointments has been even more challenging. Surprisingly, my college communicated recent personal bereavements to Glebe Road without my permission, and this was ironically the sole instance I managed to secure an appointment - one I hadn't even requested. Furthermore, I'm perplexed by their communication protocol regarding test results. After being referred for blood tests and an ultrasound at Queen Marys hospital and promised a follow-up call, I repeatedly found myself initiating contact with the receptionist, discovering they had my results but hadn't proactively informed me.

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