GT

Graham T. one year ago • From Google

Rating

Bad

Frustrating wait times and unhelpful staff

I've been part of this medical practice for three decades, and the current state is unrecognizable from its past. Securing a timely doctor's appointment has become nearly impossible, and the administrative staff consistently display a dismissive and unhelpful attitude. Their primary solution is to direct patients to an online triage system that is frustratingly inefficient - submit a form at 8 am, and you'll wait five days for a response, potentially resulting in an appointment weeks later or a doctor's callback at a time convenient only to them, with no consideration for patients' work schedules. They seem oblivious to the fact that patients have professional commitments too. Their alternative suggestions of calling 111 or visiting A&E are frequently inappropriate for issues best addressed by a general practitioner. It's truly disheartening because when you do eventually manage to see a doctor, they are actually quite pleasant and competent!

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